Users with the billing administrator role do not see Invoices or receive notifications

Question

Users with the billing administrator role do not see Invoices or receive notifications

TS 15

The person assigned the role of billing administrator cannot see the invoices. She can get to the bills and payments screen but there are no invoices displayed. Additionally, even though she is listed as being able to receive invoice notifications she doesn't. It seems that as global admin I'm the only one who receives the invoices by email or can see them when logged in. We have 12 accounts for different sub-companies so it gets a bit tedious to have to forward the invoices or login and download the invoices for all accounts. Any reason why this would be?

Saira VT 0 Reputation points

2026-03-23T15:43:25.5033333+00:00

We are having similar issues. The billing administrator can only see some of our invoices, not all. When I log on as global administrator there is a section in the upper area that says "Billing Account View" and beneath that there is a link called "change billing account." When I log on to pull the bills I have to get the first group of bills, then select that link "change billing account" and then there is a different group of invoices that shows up. The billing administrator doesn't have the button that the global admin has called "change billing account" in order to switch over and see the 2nd group of invoices. The link is simply missing from her page. Anyone know a fix?