OneDrive Constant Sign-In Prompts

Question

Experiencing issues with OneDrive prompting for sign-in every time when logging into the machine or even when it doesn't require a reboot. This results in having to resync the entire library each time.

Actions taken:

• Updated machines with the latest OS updates.
• Uninstalled and reinstalled OneDrive.
• Cleared out any saved credentials via Credential Manager.
• Logged out and back into the account using Settings -> Accounts -> Access work or school.

Answer 1

Hi @Ernest Aduboffour

Do you enable multi-factor authentication (MFA) for your account?

I suggest you reset OneDrive.

Then clear your credentials cache.

• Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)

Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.

• Relaunch OneDrive and sign in and check this issue.

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