I received a bounce back email that my email account is quarantined. How do I fix that?

Tamika Williams 1 Reputation point
2020-12-30T13:35:30.137+00:00

I CC'd myself in an email, I received a bounce back email stating that it couldn't be delivered to my email because it's quarantined. How do I fix that?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,901 Reputation points Microsoft Employee
    2020-12-31T02:36:36.023+00:00

    Hi @Tamika Williams ,

    I received a bounce back email stating that it couldn't be delivered to my email because it's quarantined

    Has this issue occurred only recently? If so, have you performed any special operations before it?

    According to your description, the issue may be more related to your account, so what's the type of your account? As I know, for Microsoft 365 and EOP mailbox, quarantine would hold potentially dangerous or unwanted messages, and we could find and release quarantined messages in the Security & Compliance Center as a user or as administrator via Threat Management > Review > Quarantine.

    For more information about how to manage these messages and what we could do, please refer to these articles:
    Find and release quarantined messages as a user in EOP
    Manage quarantined messages and files as an admin in EOP

    If that's not your case, please provide me with more information about your issues(account type,specific bounce back email information), so that I would provide you with more targeted help.

    Hope your issue would be resolved soon.

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