Users Unable to View Saved Passwords After Switching to Web Sign-In

Question

Users Unable to View Saved Passwords After Switching to Web Sign-In

Mikkel Witzell 0

After changing device configurations in Intune to enable web sign-in, users are unable to view their saved passwords in Edge and Chrome. When trying to access saved passwords, it prompts for a "device password," but no field is available to enter a password. Is there a solution to this issue?

Karen Farnsworth 0 Reputation points

2025-03-07T11:18:18.3533333+00:00

Also have similar problem. Get message that "Microsoft Edge is trying to show passwords. Enter your Windows password to allow this." It then requests PIN but I don't remember ever having set up a PIN number for Windows. I press "I forgot my PIN" but no details are sent to my email. HELP!!
Karen Farnsworth 0 Reputation points

2025-03-07T11:32:11.2266667+00:00

Please ignore my last comment. The PIN I was being asked for is the PIN which I use to sign in to my computer every day. WHAT AN IDIOT!!!

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Karen Farnsworth 0 Reputation points

2025-03-07T11:18:18.3533333+00:00

Also have similar problem. Get message that "Microsoft Edge is trying to show passwords. Enter your Windows password to allow this." It then requests PIN but I don't remember ever having set up a PIN number for Windows. I press "I forgot my PIN" but no details are sent to my email. HELP!!
Karen Farnsworth 0 Reputation points

2025-03-07T11:32:11.2266667+00:00

Please ignore my last comment. The PIN I was being asked for is the PIN which I use to sign in to my computer every day. WHAT AN IDIOT!!!

Answer 1

ZhoumingDuan-MSFT 16,605 Microsoft External Staff

@Mikkel Witzell, Thanks for posting in Q&A.

To clarify this issue, please check the following.

1.Can you view saved passwords before switching wo Web Sign-in? Could you please unassign the web sign-in policy and check if we can view password in Edge and Chrome?

2.When it prompts for a "device password" is there other choices that you can select and enter, such as PIN, smart card?

Here are links you can try to fix the issue.

https://www.technipages.com/fix-microsoft-edge-does-not-remember-passwords/

https://www.guidingtech.com/top-ways-to-fix-microsoft-edge-not-saving-passwords/

Non-official, just for reference.

Please check above information, if there is any update, feel free to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Mikkel Witzell 0 Reputation points

2025-01-15T07:39:00.89+00:00
Yes before switching to web sign-in you could enter your device password to see your saved passwords in browsers.

No you don't get any options.

I've managed to make it offer my users to setup a primary password to view their saved passwords instead. Not really ideal solution but until something better comes along
ZhoumingDuan-MSFT 16,605 Reputation points Microsoft External Staff

2025-01-15T07:58:21.4566667+00:00

@Mikkel Witzell, Thanks for your confirmation.

According to your description, the question looks a bit complicated and may require some more in-depth analysis, due to the limitations of the Q&A, it is suggested that you open an online case to get more help.

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

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Users Unable to View Saved Passwords After Switching to Web Sign-In

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