In Azure portal, it is impossible to create a request or refund for cancelled services accruing charges?

Question

There's a cancelled service which accrued insane charges, which are now due.

However it is impossible to dispute them, and it feels like theft from microsoft forcing payment without any chance to even dispute these charges.

If we try to create a support ticket, no matter what is input, it is stuck in the auto suggestions with no chance to create the actual ticket.

If we try to request a refund, it just says Expedited refund limit reached and to create a support ticket, so it's a self feeding loop where nothing works

Answer 1

Hi Tomas Mirinavičius

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Log in to your Azure account through the Azure portal.

Navigate to the "Help + support" section or the "Billing" section.
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Check Microsoft’s refund policies to know your rights for refunds on canceled services. If you’ve reached the refund limit, be sure to keep a record of all communications about your previous refund requests.
https://learn.microsoft.com/en-us/gaming/gdk/_content/gc/commerce/service-to-service/xstore-managing-refunds-and-chargebacks

For reference, please review this documentation:-

https://www.microsoft.com/en-us/legal/arbitration?oneroute=true

If you have any further queries, do let us know.

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