Sharepoint People Search Core Results web part missing

Don Price 6 Reputation points

A few years ago we successfully created a Sharepoint employee directory page using the People Search Core Results web part. It continues to function just fine however I was asked to filter out a service account that was showing up in the list and discovered we get an error when we edit the web part and try and change the query. Error: Not able to connect to search service to retrieve valid settings.
When we try to edit the Refiner web part it gives us this error: Sorry, something went wrong An unexpected error has occurred. It does give us a correlation ID that I used to lookup in the logs, but I was unable to identify the problem.
When we try and create a new page, under Page Layout, there is no option to choose (Welcome Page) Search People. Under Site Setting and Page Layout and Site Template Settings and then under Page Layouts, the (Welcome Page) Search People layout is not in the list. It like somehow it has been removed. How can this be added back in to correct our problem?

This is a 2016 Sharepoint on-prem server

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SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChelseaWu-MSFT 6,281 Reputation points

    Hi @Don Price , thank you for posting in the Q&A forum.

    The Page Layout (Welcome Page) Search People is only available in the site template Enterprise Search Center in SharePoint Sever 2016.
    The People Search Core Results web part is not available to be manually added via Web Part Categories either.

    Please navigate to the Enterprise Search Center in your farm (create it first if you do not have one yet), go to Settings > Site settings > Page layouts and site templates and then add (Welcome Page) Search People to "Pages in this site can only use the following layouts" list under Page Layouts.
    After that, you can navigate to the Pages Library and create a page using this template.

    Here is a related post on creating employee directory in case you need it: How to: Create a Simple SharePoint 2013 People Directory.

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    1 person found this answer helpful.