I cannot log into my teams it keeps saying I need authorisation

Joanna Taylor 0 Reputation points
2025-01-14T11:05:04.57+00:00

It keeps not allowing me to sign in and I have to use the Authenticator. When I do it gives me a passcode but I don’t know where to enter this. I need to access teams

Correlation Id: 2abaf2e3-019f-4fd4-9493-7a66c0ce04ea

Timestamp: 2025-01-14T11:04:05.000Z

DPTI: AE8767E1-5742-4BEB-A13E-13FA64ADB456

Error Tag: 4vlpo

Error Code: -42005

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Robin Sheng-MSFT 6,105 Reputation points Microsoft Vendor
    2025-01-15T01:52:08.17+00:00

    Hi @Joanna Taylor

    Generally speaking, when you log in to Teams, if you are prompted to enter the Authenticator security code, the Authenticator on your mobile device will send you a notification showing this digital code.

    Reference: Sign in using Microsoft Authenticator

    If you are having problems with this, please first confirm that you have added your account to Microsoft Authenticator as a login method.

    • Open the Microsoft Authenticator app. Android and iOS
    • Click the "+" sign in the upper right corner and select "Work or school account" or "Personal account".
    • Scan the QR code provided, or enter the account information manually

    Or on your security information page, add Authenticator as a way to verify login.


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