Hi @chris gilliam
Thank you for posting your question on Microsoft Q&A.
I understand that you are having trouble logging into your Azure account because it is asking you to enter a code from your Authenticator app on your phone, but the code never arrives and you cannot log in.
Based on the information you provided, it seems that MFA is configured for your account. To log in to your Azure account, you will need to enter the MFA code.
Can you please confirm whether the account you are trying to log in with is registered in the Microsoft Authenticator app? If not, you should register your account in the Microsoft Authenticator app.
Your global administrator in your tenant, they can assist you with MFA recovery. Please contact them and request to re-register for MFA on your behalf. This action will remove existing MFA methods, including phone numbers, Microsoft Authenticator apps, and software OATH tokens. You will then need to set up a new MFA authentication method upon your next sign-in.
For your reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options
If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.
https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support
While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.
Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.
Hope this helps. Do let us know if you any further queries.
Thanks,
Navya.
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