I need help to access my Azure AD

Ryan Sur 10 Reputation points
2025-01-17T18:46:09.8133333+00:00

I need help accessing my microsft Azure AD,,, replaced my phone and now I do not get the number in the authenticator app... help asap!!! very urgent!

I did not have a backup... i need to reset my 2mfa and I cannot. I do not know what to do and we are in immediate help.

I am the only global admin.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,070 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
23,267 questions
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  1. Andreas Baumgarten 117.9K Reputation points MVP
    2025-01-17T19:17:44.54+00:00

    Hi @Ryan Sur ,

    if your user is the only admin in your Microsoft Entra Id and no one else got the permission to reset MFA for your account the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten


  2. Chaithra E 480 Reputation points Microsoft Vendor
    2025-01-23T16:12:48.2733333+00:00

    Hello @Ryan Sur,

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    You can also try to contact them through phone via #866-807-5850

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    I hope this helps resolve your issue.

    I hope this information is helpful. Please feel free to reach out if you have any further questions. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Thanks,

    Chaithra.

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