Error - We’re unable to validate your phone number

MANISH SINGH 0 Reputation points
2025-01-19T07:24:26.6433333+00:00

Hi,

I tried to a create a new Azure account and gave phone number.

Tried text and call me option but it it giving error

Error "We’re unable to validate your phone number - Reenter your SMS verification code or try another phone number"

Options tried

  • Different phone number
  • Changing wifi
  • Different browser
  • Smartphone

However, when i change region from India to Japan, it gives an option to Enter SMS code.

Appreciate any help on above. Any ongoing issues with India region?

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  1. VarunTha 12,345 Reputation points Microsoft Vendor
    2025-01-20T03:32:43.5866667+00:00

    Hi MANISH SINGH,
    Thank you for contacting us from the Microsoft Q&A forum.

    To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

    1.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

    2.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

    3.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

    4.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

    Please don't forget to "Accept answer" and close this thread.

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