We’re unable to validate your phone number

Chethana Radhakrishna 5 Reputation points
2025-01-19T10:21:27.8066667+00:00

I have the same issue trying to validate phone number while signing up for free Azure account, I am trying to create an account from the Netherlands.Screenshot 2025-01-19 at 11.15.43 I also cannot create a support ticket because of the following errorScreenshot 2025-01-19 at 11.14.53

I tried all the workarounds mentioned in the others posts https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number

https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number

Also tried with mobile with different browsers and phone numbers, cleared cache and retried, nothing works.

Please help!

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  1. Andreas Baumgarten 117.7K Reputation points MVP
    2025-01-19T11:25:47.2266667+00:00

    Hi @Chethana Radhakrishna ,

    if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

    Here are some additional information:

    You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

    • A Voice-over-IP (VoiP) phone number can't be used for the phone verification process
    • Check that your phone can receive calls or SMS messages from a United States-based telephone number.
    • Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
    • If your phone doesn't receive text messages (SMS), try the Call me option.

    Source: No verification text message or phone call

    Make sure to select the right country code in the drop-down and enter the phone number without the country code.

    One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

    Maybe they are able to help.

    Another option might be to give it a try with using a smartphone or a different device and a "private/incognito window" of the browser to get the registration/validation done.

    I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten


  2. Manu Philip 19,426 Reputation points MVP
    2025-01-19T11:30:58.78+00:00

    Hi Chethana Radhakrishna,

    As I could see, there are other customers also reports the phone number verification issues. I suggest you contact support via one of the contacts mentioned here:

    You can submit a support ticket with azure support team as you are unable to raise it directly

    Hope this helps.


    --please don't forget to upvote and Accept as answer if the reply is helpful--

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