I have a big problem with a Virtual Machine. I lost Remote Desktop access through all the ways. The only way to connect to the VM is through Serial Console.
I saw the errors written below and I tried to solve them using the troubleshooting that Azure has in the documentation but didn't work.
https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/event-id-troubleshoot-vm-rdp-connecton#before-you-troubleshoot
EventID : 36870
MachineName : Conv-1
Data : {}
Index : 486959
Category : (0)
CategoryNumber : 0
EntryType : Error
Message : A fatal error occurred when attempting to access the TLS
server credential private key. The error code returned
from the cryptographic module is 0x8009030d. The internal
error state is 10001.
The SSPI client process is svchost[TermService] (PID:
344).
Source : Schannel
ReplacementStrings : {344, svchost[TermService], server, 0x8009030d...}
InstanceId : 36870
TimeGenerated : 1/16/2025 2:12:16 PM
TimeWritten : 1/16/2025 2:12:16 PM
UserName : NT AUTHORITY\SYSTEM
Site :
Container :
EventID : 1057
MachineName : CONV-1
Data : {}
Index : 486958
Category : (0)
CategoryNumber : 0
EntryType : Error
Message : The RD Session Host Server has failed to create a new
self signed certificate to be used for RD Session Host
Server authentication on SSL connections. The relevant
status code was Object already exists.
.
Source : TermService
ReplacementStrings : {Object already exists.
}
InstanceId : 3221226529
TimeGenerated : 1/16/2025 2:12:17 PM
TimeWritten : 1/16/2025 2:12:17 PM
UserName :
Site :
Container :
Any help is welcomed.