Unable to redeem Microsoft 365 Premium from founder's hub.

Jason Chueh 0 Reputation points
2025-01-21T16:27:45.9133333+00:00

Hi Support Team,

I tried to redeem Microsoft 365 Premium from founder hub. But it says this product had been redeemed by another account from me. Can you help me to transfer the sponsorship to the correct account ******@gmail.com?
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Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Azure Startups
Azure Startups
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
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  1. Rakesh Gurram 12,045 Reputation points Microsoft Vendor
    2025-01-27T08:58:10.17+00:00

    Hi Jason Chueh,

    Thank you for reaching out to us on the Microsoft Q&A forum.

    you may need to collaborate with a billing engineer to ensure that your credits are properly assigned to the correct account. Could you please create a support ticket with the billing team here. They will be able to assist you in resolving this matter efficiently.

    For reference, Microsoft 365

    Please reach out to us if you have any other queries.

    If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.


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