Unable to access Authnticatior.

Shreya Singh 5 Reputation points
2025-01-22T06:35:16.9933333+00:00

Hi

I am unable to access my email and teams as I have recently changed my phone and lost access to authenticator. My account is a commercial account and I am the only admin on the account, there is no other alternate method setup on the account to get the codes.

I have tried to find a support number but it has all been in vain. I have tried calling the global support which has me waiting for 4 hours straight. As this is a work account all my meeting and data in one drive are stuck with it and I have read through all the blogposts and community and tried everything but there is nothing I can do as I am stuck in a loop without access to the the authenticator.

Can someone help or guide me to support which can help me.

TIA

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Deepak Yadav 5 Reputation points
    2025-01-22T06:36:16.0566667+00:00

    Steps to Regain Access:

    1. Access Account Recovery Page:
    • Visit the Microsoft Account Recovery page.
      • Fill in the required details to verify your identity.
    1. Contact Microsoft Commercial Support:
    • Use the Microsoft 365 Admin Center support options if you still have admin access through a recovery account.
    1. Proof of Ownership:
      • Prepare purchase receipts, subscription details, or license numbers to prove account ownership. These can be used during manual verification.
    2. Request Admin Reset:
      • If the account is linked to your organization, you may need to request a reset through a Microsoft Enterprise representative.
    3. Regional Support:
    4. Escalation via Community:
    1 person found this answer helpful.
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