Hello
Thank you for posting in Q&A forum.
Here are some steps you can try to troubleshoot:
- Update Drivers and BIOS
- Disable Fast Startup
• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup and save changes.
- Check for Corrupted System Files
Open Command Prompt as an administrator and run the following commands:
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
- Disable Unnecessary Startup Programs
- Check for Malware
- Perform a Clean Boot
- Ensure all hardware components are properly connected and functioning. Sometimes, loose connections or failing hardware can cause system freezes.
- If the issue started after a recent update, consider uninstalling the update to see if it resolves the problem.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Best Regards,
Daisy Zhou
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