Microsoft Authenticator App

Rideout, Alanna 0 Reputation points
2025-01-22T15:00:31.3766667+00:00

Scanning QR Code just spins and never finishes, same thing happens when trying to enter manually. Removed app multiple times and re-installed with the same issue. Phone is fully up to date. Any suggestions?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. VHelp 0 Reputation points
    2025-01-23T08:02:03.4933333+00:00

    Check this article https://support.microsoft.com/en-us/account-billing/microsoft-authenticator-faqs-12d283d1-bcef-4875-9ae5-ac360e2945dd

    I need to know if your email account is linked with MS365 Business Standard or Enterprise or Educational subscription service or is it Personal Microsoft subscription service or outlook.com accounts for verification process?

    First, you can refer this article: https://support.microsoft.com/en-us/account-billing/microsoft-authenticator-faqs-12d283d1-bcef-4875-9ae5-ac360e2945dd

    1. you can remove your account from Authenticator app and re-add again and check the result.
    2. If yon can clear cache on your mobile device.
    3. you can also re-install authenticaticator app and check result .

    if you have MS365 Business subscription service based accounts and if you are end user, you have to contact IT admin in your business organization to reset verification again for your email account from Microsoft Entra.

    https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings

    IT admin person may need to disable your previous phone device. They may also take help from Microsoft Support by creating service ticket for this issue.

    If you have admin privilege account and if you can’t login with your admin account, you will have to contact phone support team of Microsoft to reset verification process. https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    There will be automated system process during call. It may hangs up, but admin user have to call several time. And they have to try phone number of different countries to get help from appropriate team of Microsoft.

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