Microsoft Developer Subscription Tenant Admin Account - Authenticator App Access Issue

Sujith Priyankara 21 Reputation points
2025-01-22T17:37:52.06+00:00

Dear Microsoft Support Team,

I hope this message finds you well. I am experiencing an issue with accessing the Microsoft Developer subscription tenant admin account. The Authenticator app is currently unable to access the account, and I am not being presented with the option to receive a recovery SMS OTP to resolve this issue.

Could you kindly assist in resolving this matter at your earliest convenience? I would appreciate guidance on the next steps to regain access to the tenant admin account, particularly any troubleshooting or recovery options available for this situation.

Here are the details for reference:

  • Tenant Admin Account Email: oxdevadmin@opsxdev.onmicrosoft.com
  • Issue Description: The authenticator app not working and no option for SMS OTP recovery

Please let me know if any additional information is needed from my end to assist in resolving this issue.

Thank you for your prompt attention to this matter. I look forward to your assistance.

Best regards,

Sujith

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. VHelp 0 Reputation points
    2025-01-23T07:54:51.2933333+00:00

    If you are only admin and if you can’t login with your admin account because of authenticator app, you will have to contact phone support team of Microsoft to reset verification process. https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You may get some difficulties to get support from phone support team, because there will be automated system process during call. Call may hangs up or on hold, but admin user have to call several times. And they have to try phone number of different countries to get help security team of Microsoft.

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