Unable to Validate Phone Number During Azure Subscription Signup

Question

I am encountering an issue while trying to create a new Azure subscription. Despite multiple attempts using various methods, I am unable to validate my phone number. Below are the details of the issue:

Issue Details:

• Error Message: "We’re unable to validate your phone number. Phone validation is required to confirm your identity and complete signup."
  • Session ID: b5214fb5-4dbb-4ecd-9767-2e68a9a8d2f0
    • Timestamp UTC: 1/24/2025 5:25:30 PM
    Steps Attempted to Resolve:

    - Verified the phone number is active and capable of receiving SMS/calls.
    
       - Tried different browsers (Chrome, Edge, and Incognito mode).
    
          - Attempted on mobile browsers and desktop devices.
    
             - Used a VPN to bypass potential regional restrictions.
    
                - Cleared browser cache and cookies.
    

Despite these efforts, the issue persists. I’ve attached screenshots for your reference.

Attachments:

• Screenshot 1: Identity verification page with entered phone number.
• Screenshot 2: Error message after submitting the phone number.

Request: Kindly assist in resolving this issue or provide further instructions on how I can complete the subscription process.

Thank you for your support.

Contact Information:

• Name: [Your Name]
• Email: [Your Email Address]
• Phone Number: [Your Phone Number]
• I am encountering an issue while trying to create a new Azure subscription. Despite multiple attempts using various methods, I am unable to validate my phone number. Below are the details of the issue:
  1. Issue Details:
     • Error Message: "We’re unable to validate your phone number. Phone validation is required to confirm your identity and complete signup."
     • Session ID: b5214fb5-4dbb-4ecd-9767-2e68a9a8d2f0
     • Timestamp UTC: 1/24/2025 5:25:30 PM
  2. Steps Attempted to Resolve:
     • Verified the phone number is active and capable of receiving SMS/calls.
     • Tried different browsers (Chrome, Edge, and Incognito mode).
     • Attempted on mobile browsers and desktop devices.
     • Used a VPN to bypass potential regional restrictions.
     • Cleared browser cache and cookies.
  Despite these efforts, the issue persists. I’ve attached screenshots for your reference. Attachments:
  • Screenshot 1: Identity verification page with entered phone number.
  • Screenshot 2: Error message after submitting the phone number.
  Request:
  Kindly assist in resolving this issue or provide further instructions on how I can complete the subscription process. Thank you for your support. Contact Information:
  • Name: [Your Name]
  • Email: [Your Email Address]
  • Phone Number: [Your Phone Number]
  • 
  Error2.jpg

Answer 1

Hi Santhosh,
Thank you for contacting us from the Microsoft Q&A forum.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.

2.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

3.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

4.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

5.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

Please don't forget to "Accept answer" and close this thread.