This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am running Azure Virtual Desktop using the Windows Remote Desktop Application (MAC OS), and whenever I enter my username, using my smart card for credentials, the Application seem to have trouble accessing my certificates in Keychain. How do I remedy this issue?
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 47%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Welcome to Microsoft Q&A. Thank you for posting your query here!
May I know what exact error you are getting or the screenshot which could help me better assist you!
Meanwhile have you got a chance to go through the reference document provided by Vahid Ghafarpour, or the basic troubleshooting steps mentioned in the Microsoft documentation:https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-client-macos?source=recommendations
Please let me know!
Thank you!
Following up to check if you had a chance to add more details/context to help me better understand.
MSAL failed to acquire claims token
Just dropping in to see if you had a chance to read my response to your query about the issue.
If you have any further concerns, please do not hesitate to contact us. We are pleased to help you.
I look forward to your response and appreciate your time on this.
If the comment is helpful, please click "upvote" to let us know.
Just checking in to see if you had a chance to review my comment on your question. Please let us know if it was helpful and feel free to reach out if you have any further queries.
If you found the information useful, please click "Upvote" on the post to let us know.
Thank You.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 61%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
I had this problem in Windows App. I have solved this by removing the account from the Windows App and then logging in again (bottom left).
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
