Can't Register Azure Free account + Azure Portal Bugged Out (Can't do anything)

m-zabka 0

Hello everyone,

My name is Marian and I am a freelance Data Engineer and I want to create a Proof of Concept data engineering solution on Azure (MS Fabric) for a potential client. I am however having multiple issues with my account and I am completely lost at this point and don't know what to do further.

The issue: I have an Azure account registered to my email address. I am able to login into Azure Portal, but when I try to sign up for Azure free trial to get the $200 free credits and get redirected to the Sign Up page I am unable to proceed further because of the Phone verification that fails with the message "We're unable to verify your phone number" that I've seen multiple people mentioning already in this post:

https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number?page=1#answers

I tried everything mentioned in the post (Selecting Alternative Phone number, Signing-Up on mobile phone in an incognito window while being on mobile data and not WiFi etc.), but everything ends with the same error message. I've also tried to raise a support request as that was mentioned in the thread that the Support team is quite fast with the help there, but here I am facing another issue. When I log into my Azure Portal and try to raise a support request I am unable to proceed further because of this message (that I attached as the screenshot).

Is there anyone else that experienced a similar issue/s that I am facing and would be able to help me out? I am absolutely lost and don't know what to do anymore because the deadline to deliver the POC is getting closer and it is really frustrating that such a simple thing as a sign up can be made so complicated and cause multiple issues.

Many thanks in advance, any help whatsoever is welcome.

m-zabka 0 Reputation points

2025-01-27T15:13:43.1266667+00:00

I just realized that the screenshot did not get attached here for some reason. Let me try again here. This is the error message in Azure Portal that stops me from creating a support request.
Chaithra E 480 Reputation points Microsoft Vendor

2025-01-28T11:29:19.85+00:00
Hello @m-zabka ,

Based on your description, I understand that you are able to log into the Azure portal, but when you try to sign up for an Azure free trial and are redirected to the sign-up page, you are unable to proceed due to a phone verification failure. You mentioned receiving the message, 'We're unable to verify your phone number.'
Could you confirm if you are using the same account for signing up for the Azure free trial? If so, could you please check the sign-in logs and let me know the reason for the sign-in failure?To access the sign-in logs from the Microsoft Entra admin center, follow these steps:

Sign in to the Microsoft Entra admin center as at least a Reports Reader.

Navigate to Identity > Monitoring & health > Sign-in logs.

Click on the affected sign-in logs, and you will be able to see the details there.

Also, please refer to the following screenshot to check the sign-in logs.

Thanks,
Chaithra E.
Chaithra E 480 Reputation points Microsoft Vendor

2025-01-29T11:49:49.5066667+00:00

Hello @m-zabka ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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Can't Register Azure Free account + Azure Portal Bugged Out (Can't do anything)

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