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(I couldn't find an "Azure DevOps" tag, so I'm using just Azure.)
A user of mine had to reset his Windows Domain account password yesterday. This always requires resetting his password in Visual Studio, when connecting to TFS. I've walked him through this. He entered both the two digit and 6-digit codes in Microsoft Authenticator, but it hasn't worked. He's getting this error message:
An attempt to communicate with Azure DevOps failed because a token could not be retrieved. Please re-enter your credentials.
But I've walked him re-enter his credentials and then he's gone into an infinite loop of entering credentials, getting codes to enter from Microsoft Authenticator, entering those codes, that failing, and he's back to the beginning again. So, what can he do?
Michael Taylor, you sent me a message about my question above, but it doesn't show up here. So, I'm replying to your comment here.
Over the years I have posted several questions on Stack Overflow about TFS. Especially when I was given the task of being the TFS Administrator and was NEVER given any training. The organization I work for doesn't send anyone to training, so there was a lot of basic concepts I didn't know. So much that I didn't even know the terms to use. There is an individual on Stack Overflow who made life miserable, but marking ALL OF MY QUESTIONS so that no one could answer them and made all of my TFS questions as low a visibility as possible. This hurt my organization greatly, because I couldn't get anything answers in a reasonable period of time. He caused us a lot of money by his toxic behavior.
I will never again post any question on Stack Overflow related to TFS.
So, please, someone answer my question above.
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We do not currently provide support for Azure DevOps Server on this site. Please use Stack Overflow to ask your question as that is their official support channel as discussed here.
I know from multiple experiences on Stack Overflow, that my question will never be answered.