Unable to cancel a subscription

Larry Lloyd 20 Reputation points
2025-02-03T20:35:49.4666667+00:00

We have been charged for months and months and months for a subscription that we have, but I cannot cancel or delete it.

When I try I get:

You do not have permission to cancel this subscription

You must have an owner role for the subscription. Find an owner at Access control (IAM) and ask them to grant you this role.

THERE IS NO OWNER!

When I (Global Admin) try and create an owner, the option isn't available.

How do I cancel this and how do we stop paying Microsoft for something we DO NOT use?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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Accepted answer
  1. Andreas Baumgarten 117.5K Reputation points MVP
    2025-02-03T20:50:33.2266667+00:00

    Hi @Larry Lloyd ,

    the best option is to open a support request with Azure Support:

    Create an Azure support request

    Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

    Source: Azure Support plans

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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