Need Help Fixing BSODs due to WHEA windows 11

Question

Hi iam getting bsod with whea uncorrectable error, below is mini dump if someone can advise;

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec

Value: 3171

Key  : Analysis.Elapsed.mSec

Value: 3170

Key  : Analysis.IO.Other.Mb

Value: 0

Key  : Analysis.IO.Read.Mb

Value: 1

Key  : Analysis.IO.Write.Mb

Value: 0

Key  : Analysis.Init.CPU.mSec

Value: 546

Key  : Analysis.Init.Elapsed.mSec

Value: 6712

Key  : Analysis.Memory.CommitPeak.Mb

Value: 92

Key  : Analysis.Version.DbgEng

Value: 10.0.27725.1000

Key  : Analysis.Version.Description

Value: 10.2408.27.01 amd64fre

Key  : Analysis.Version.Ext

Value: 1.2408.27.1

Key  : Bugcheck.Code.LegacyAPI

Value: 0x124

Key  : Bugcheck.Code.TargetModel

Value: 0x124

Key  : Dump.Attributes.AsUlong

Value: 1008

Key  : Dump.Attributes.DiagDataWrittenToHeader

Value: 1

Key  : Dump.Attributes.ErrorCode

Value: 0

Key  : Dump.Attributes.KernelGeneratedTriageDump

Value: 1

Key  : Dump.Attributes.LastLine

Value: Dump completed successfully.

Key  : Dump.Attributes.ProgressPercentage

Value: 0

Key  : Failure.Bucket

Value: 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys

Key  : Failure.Hash

Value: {5371cb52-c3d9-558e-47d4-d31c09567ca2}

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffff97016cf02028

BUGCHECK_P3: be200000

BUGCHECK_P4: 2110a

FILE_IN_CAB: 020525-13375-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008

Kernel Generated Triage Dump

FAULTING_THREAD: ffff970175e47080

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: prime95.exe

STACK_TEXT:

ffffc101cf3ec8f8 fffff801b92fb750 : 0000000000000124 0000000000000000 ffff97016cf02028 00000000be200000 : nt!KeBugCheckEx

ffffc101cf3ec900 fffff8014a9d1250 : 0000000000000000 ffffc101cf3ec9c9 ffff97016cf02028 ffff9701698ef2d0 : nt!HalBugCheckSystem+0xc0

ffffc101cf3ec940 fffff801b94b7c2b : 0000000000000000 ffffc101cf3ec9c9 ffff97016cf02028 0f4d60244c894c68 : PSHED!PshedBugCheckSystem+0x10

ffffc101cf3ec970 fffff801b92fd496 : 0000000000000001 0000000000000001 ffff9701698ef320 ffff9701698ef2d0 : nt!WheaReportHwError+0x316f7b

ffffc101cf3eca30 fffff801b92fd850 : 0000000000000001 ffff970100000000 0000000000000000 0000000000000000 : nt!HalpMcaReportError+0xb2

ffffc101cf3ecba0 fffff801b92fd6e4 : ffff9701696d6860 0d79c08500000001 0000000000000000 247c801b00000000 : nt!HalpMceHandlerCore+0x138

ffffc101cf3ecc00 fffff801b92fd989 : 0000000000000008 0000000000000001 0000000000000000 f98b48da8b4820ec : nt!HalpMceHandler+0xe0

ffffc101cf3ecc40 fffff801b92fcb35 : 0000000000000000 0000000000000000 ffffc101cf3eced0 cccccccccccccccc : nt!HalpMceHandlerWithRendezvous+0xc9

ffffc101cf3ecc70 fffff801b93003eb : ffffc101cf3ece40 ccccccccc3000000 245c8948cccccccc 5755102474894808 : nt!HalpHandleMachineCheck+0x8d

ffffc101cf3ecca0 fffff801b9376779 : ffffffffffceaf80 0000000000000000 e0558d48fffdfbc4 0000000000000000 : nt!HalHandleMcheck+0x6b

ffffc101cf3eccd0 fffff801b948a17e : de840fc0854d3845 8b49088b41000000 410000933de81050 18788b490a75c63b : nt!KiHandleMcheck+0x9

ffffc101cf3ecd00 fffff801b9489d99 : 0000000000000000 0000000000000000 48fffdcb11053948 ffffffffffceaf80 : nt!KxMcheckAbort+0x7e

ffffc101cf3ece40 00007ff7539b1b2b : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiMcheckAbort+0x2d9

000000080dbfa040 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ff7`539b1b2b

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .process /r /p 0xffff9701745ef080; .thread 0xffff970175e47080 ; kb

FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {5371cb52-c3d9-558e-47d4-d31c09567ca2}

Followup: MachineOwner

Answer 1

Hi Muhammad,

WHEA errors are usually hardware related in my experience

Windows Hardware Error Architecture (WHEA) https://learn.microsoft.com/en-us/windows-hardware/drivers/whea/whea-hardware-error-events

Last time I had a similar error I had to blow dust (and a lot of it) out of the computer (which lives under a desk running 24x7 for a lab).

My suggestions.

1. Check for heat related issues (location, dust, Heat sink/thermal paste, etc.)
2. Run Diagnostics (memory, CPU, etc.) Usually you can find options in BIOS/UEFI at startup.
3. Forgot to add one - you may be able to check hardware logs in some BIOS or MB vendor software tools. E,g, if it is a server with an iDrac/iLo/etc. (though some PC grade offerings have similar options) you may be able to get more infromation about hardware errors

See how you go with that.

Regards

Answer 2

Hello,

Thank you for posting in Microsoft Q&A.

Based on the description, I understand your question is related to BSOD.

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124 and indicates that a fatal hardware error has occurred. This bug check uses the error data provided by the Windows Hardware Error Architecture (WHEA).

This bug check is typically related to physical hardware failures. It can be heat related or a result of defective hardware, memory, or even a processor that's beginning to fail or has failed.

According to the error, it points to GenuineIntel.sys. The file GenuineIntel.sys is associated with Intel CPUs, try check your Intel CPUs and consider bring it to manufacturer for a hardware check.

Have a nice day.

Best Regards,

Molly

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it