Cannot login in Azure Porta with my personal Account after enabling MFA

Question

Cannot login in Azure Porta with my personal Account after enabling MFA

Tiago Baeta 20 Microsoft Employee

I am trying to login in Azure Portal and it is not working. My Azure login is a "hotmail.com" email and everything is fine regarding outlook, office , etc. I can manage my account just fine but I cannot login to Azure Portal. That happened after enabling MFA as requested by Microsoft. When I try to login it keeps asking me about the second factor (auth app code or approval message) but it never gets to the app. I have the authenticator app configured for the account and it is working just fine for outlook, office, etc. IT JUST DON'T WORK FOR AZURE AND I AM BEING BILLED FOR. NO SUPPORT ALIAS WHERE I CAN SEND MY REQUEST. DON'T NO WHAT TO DO TO GET MY AZURE ACCES BACK. PLEASE HELP!!!

Akhilesh Vallamkonda 12,975 Reputation points Microsoft External Staff

2025-02-06T21:29:24.1866667+00:00
Hi @Tiago Baeta

Thank you for reaching us!

Since you can't use the Authenticator App to verify your identity you'll select Use a different verification option.

You can see if verifying your identity via Email or Phone/Text is possible. if you have not set it up, you can select I don't have any of these.

If you have your Recovery codes, you can use them. Otherwise, you can select No.

After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

Hope this helps. Do let us know if you any further queries by responding in the comments section.

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Akhilesh Vallamkonda 12,975 Reputation points Microsoft External Staff

2025-02-06T21:29:24.1866667+00:00

Hi @Tiago Baeta

Thank you for reaching us!

Since you can't use the Authenticator App to verify your identity you'll select Use a different verification option.

You can see if verifying your identity via Email or Phone/Text is possible. if you have not set it up, you can select I don't have any of these.

If you have your Recovery codes, you can use them. Otherwise, you can select No.

After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

Hope this helps. Do let us know if you any further queries by responding in the comments section.

Answer 1

Hi @Tiago Baeta
If you have one account with admin role and if you are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Hope this helps. Do let us know if you any further queries by responding in the comments section.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Akhilesh Vallamkonda 12,975 Reputation points Microsoft External Staff

2025-02-14T18:17:43.2833333+00:00

Hi @Tiago Baeta
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Raja Pothuraju 16,585 Reputation points Microsoft External Staff

2025-02-18T11:09:10.08+00:00

Hello @Tiago Baeta,

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

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Cannot login in Azure Porta with my personal Account after enabling MFA

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