Whenever i try to sign in to my account and takes me to authenticator it won’t let me in as does not provide me with a code

Question

Every time i try to sign in the authenticator app does not display any codes or numbers to get me to sign in. I’ve tried everything i can think of, deleted and reinstalled the apps and nothing will work. PLEASE HELP

Answer 1

Every time i try to sign in the authenticator app does not display any codes or numbers to get me to sign in. I’ve tried everything i can think of, deleted and reinstalled the apps and nothing will work. PLEASE HELP

Answer 2

Hi @Flynn Alana (GB0350COR)
Thank you for posting your issue on Microsoft Q&A.

I understood that you are not receiving code in your authenticator app.

Global administrators have capabilities to re-register MFA. Contact Your Global Administrator and ask them to Re-register MFA for you. When you sign in again, you will be prompted to set up your MFA. Follow the prompts to add the Microsoft Authenticator app again and sign in account you will receive code.

For your reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

 or creating a ticket through a different account:   https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Hope this helps. Do let us know if you have any further queries.
If this answers your query, do click `Accept Answer` and `Yes`.

Thanks,

B. Siri Chandana.