Updated deleted product key

Question

Hi,

I recently did my updates on my laptop, windows 11pro. It is now telling me to Activate Windows. I don't have the original activation key as it was bought off Amazon, can anyone help to recover the original?

Answer 1

Hello

Thank you for posting in Q&A forum.

Here are some troubleshooting steps you might try:

1. Check for a Digital License in Your Microsoft Account

Many Windows 10/11 devices that were activated previously use a digital license (also known as digital entitlement) that automatically reactivates Windows after a reinstall or update if you sign in with your Microsoft account.

Go to Settings → System → Activation and see if it mentions a “digital license.”

2. Retrieve the Key from Your Device’s Firmware

Many OEM laptops have the Windows product key embedded in the UEFI/BIOS. To check if your key is available there, you can try this method:  

• Open the Command Prompt as an Administrator.  

• Enter the following command:   

**wmic path SoftwareLicensingService get OA3xOriginalProductKey ** 

• If a key is displayed, note it down. (If nothing shows up, it might not be stored there.)

3. Review Original Packaging or Email Confirmation

Since you mentioned purchasing from Amazon, if you received a digital copy or physical packaging, check for any stickers or documentation that might list the key. You might also search your email for an order confirmation that could include activation details.

4. Contact Microsoft Support

If none of the above steps work and you’re sure your copy of Windows is genuine, the official Microsoft Activation Troubleshooter or contacting Microsoft Support directly can help. They can sometimes reactivate Windows on your device if you provide proof of purchase.

https://support.microsoft.com/en-us/windows/using-the-windows-activation-troubleshooter-d717cdff-cf19-9770-7198-40119c2a696c

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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