Need Azure Billing Contact(s)

Question

I am needing to resolve a billing question I have concerning my initial Azure account. It is my understanding that the account includes several free services - one being S2S VPN (750 hours of VpnGW1 per month). I have set up a VPN between Azure and my premises based network and now getting billed for these services. When I attempt to open a support ticket following the instructions provided - indicating that this is a billing questions, I am placed on an Ai Mobius loop. All responses / suggestions provided either offer me refund or take me to a link that tells me I am getting charges for what I believe are free services. I am not looking for a refund nor do I need help with identifying that I have a problem. How can I contact someone - Chat, EMail, or dare I say a call to help me understand why I am getting charged.

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.

Answer 2

Hi,

Please create a new billing support request using my instructions below. Following my instructions will allow you to create request so that you can contact support engineer to discuss the charges.

Billing support requests are free of charge. The key is to not click on any of the recommended solutions and finish creating request. This will avoid being stuck in a "loop".

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The link above should take you to Cost Management -- Help -- New support request blade in the Azure portal. If for some reason the link doesn't work you can navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful. If something is unclear please add a comment below.

Thanks.

-TP