Can't access Account Admin that created Pay-as-you-go subscription so cant update billing info

Question

Can't access Account Admin that created Pay-as-you-go subscription so cant update billing info

Ruan Gouws 0

Hi everyone! I am running into an irritating issue with billing update. We cant gain access to the user account that created a pay as you go subscription and due to this we cant update the payment method to pay a due invoice.
I have access to a account that has Owner access on this Subscription, and when I access Payment methods on that account I have an intermittent issue where I sometimes see an error that I am not Account Administrator, and other times I can see and edit the credit cards.
I have managed to add the new credit card, but I cant set the payment method to default. When I do this, it errors that an unknown error has occurred. I assume the reason for the error is that setting the payment method to default requires the Account Admin, which I can't get access to.
So I am a bit stuck and urgently want to settle the invoice to stop any service disruption.

The online wizard you follow on Azure ends up sending you back to a fix that doesn't apply as I dont have access to the Account Admin. I have read up on the transfer process, but it sends me back to change ownership on the account once I have logged on Account Admin, which I cant access.
Any suggestions on how I can contact a person to rectify this on the subscription?

Ruan Gouws 0 Reputation points

2025-02-18T16:18:17.3566667+00:00

Thanks Pavan but I have tried to raise a support incident, and I just end up back in the beginning of the wizard. The wizard suggests fixes but do not give me an option to open up a support call. It simply ends by suggesting articles and fixes that I have already tried or are not valid, then it returns you to the start of the wizard.
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-18T16:28:54.8766667+00:00

@Ruan Gouws Clear your browser cache and cookies and try with different browser because few browsers do not work well. All browsers should be update by up to date.
Please let me know if required anything else!
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-20T06:47:12.5466667+00:00

Hi Ruan Gouws we haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
Ruan Gouws 0 Reputation points

2025-02-20T11:21:01.53+00:00

Hi Pavan, I finally managed to log a support call. It was not the browser, it was simply not seeing the Next button on the Suggested fixed page. Support team are busy helping me to resolve the issue. Thanks for your response.
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-20T12:16:20.8733333+00:00

Hi Ruan Gouws
Oh Nice, Good to hear!
Please accept this as answer as a token of appreciation and don't forget to thumb up for "Was it helpful for other community members".
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-25T07:24:06.9733333+00:00

Hi Ruan Gouws
Please accept this as answer as a token of appreciation and don't forget to thumb up for "Was it helpful for other community members".

1 answer

Your answer

Ruan Gouws 0 Reputation points

2025-02-18T16:18:17.3566667+00:00

Thanks Pavan but I have tried to raise a support incident, and I just end up back in the beginning of the wizard. The wizard suggests fixes but do not give me an option to open up a support call. It simply ends by suggesting articles and fixes that I have already tried or are not valid, then it returns you to the start of the wizard.
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-18T16:28:54.8766667+00:00

@Ruan Gouws Clear your browser cache and cookies and try with different browser because few browsers do not work well. All browsers should be update by up to date.
Please let me know if required anything else!
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-20T06:47:12.5466667+00:00

Hi Ruan Gouws we haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
Ruan Gouws 0 Reputation points

2025-02-20T11:21:01.53+00:00

Hi Pavan, I finally managed to log a support call. It was not the browser, it was simply not seeing the Next button on the Suggested fixed page. Support team are busy helping me to resolve the issue. Thanks for your response.
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-20T12:16:20.8733333+00:00

Hi Ruan Gouws
Oh Nice, Good to hear!
Please accept this as answer as a token of appreciation and don't forget to thumb up for "Was it helpful for other community members".
Pavan Minukuri 1,230 Reputation points Microsoft External Staff

2025-02-25T07:24:06.9733333+00:00

Hi Ruan Gouws
Please accept this as answer as a token of appreciation and don't forget to thumb up for "Was it helpful for other community members".

Answer 1

Pavan Minukuri 1,230 Microsoft External Staff

Hi Ruan Gouws
If you are facing difficulties updating the payment method for your Azure pay-as-you-go subscription because you don’t have access to the account that created the subscription and are getting errors while trying to set the payment method as default, here suggestion was please raise azure support ticket.
https://azure.microsoft.com/en-us/support/create-ticket/?msockid=3eee6a604928658836027f11488564f5

Please let me know if you required anything!

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Can't access Account Admin that created Pay-as-you-go subscription so cant update billing info

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