Asset library not showing up in word/powerpoint

Frank van der Hulst 1 Reputation point
2021-01-04T09:38:36.887+00:00

Hi,

We recently switched to MS365. One of the bonus points was the asset library for the document templates that they can be managed and store on a single location. I've set the library with:

Add-SPOOrgAssetsLibrary -LibraryUrl https://myorg.sharepoint.com/sites/brand/Templates -OrgAssetType OfficeTemplateLibrary

The library showed in my desktop apps of Word and PowerPoint, but not of my colleagues. Now a week later also the templates disappeared from my apps. If I use the command

Get-SPOOrgAssetsLibrary

And I receive:

Location of organization asset libraries /sites/merk DisplayName LibraryUrl ListId OrgAssetType ----------- ---------- ------ ------------ Images /sites/brand/Images1 a035####-####-####-####-############ ImageDocumentLibrary Templates /sites/brand/Templates df3b####-####-####-####-############ OfficeTemplateLibrary

My organization has a MS365 Business Standard license. The image library works fine so far.

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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChelseaWu-MSFT 6,326 Reputation points
    2021-01-05T06:52:31.023+00:00

    Hi @Frank van der Hulst , thank you for posting in the Q&A forum.

    I would like to confirm a few things with you:

    1. What is the version of Office you and your colleagues are currently using?
      I have tested and confirm that the templates are showing properly in both version Microsoft Office 365 ProPlus and Microsoft 365 Apps for enterprise, and also on my colleague's machine.
      It does not work for version Office 2013, 2016, etc.
    2. Do you mean you cannot see the organization name at all under Office client > New or is it displayed with no template under?
    3. Do you or your colleagues still have access to the library from web browser? Try uploading a new document template to the library and see if there is any permission issue.
    4. Make sure you are properly logged in to the Office client using the Microsoft 365 account. Check the status via Office client > File > Account.

    If the issue persists, you can update the information of the library using Set-SPOOrgAssetsLibrary, or remove the library using Remove-SPOOrgAssetsLibrary and then add it back again.
    References: Set-SPOOrgAssetsLibrary. / Remove-SPOOrgAssetsLibrary.


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