Hi @Frank van der Hulst , thank you for posting in the Q&A forum.
I would like to confirm a few things with you:
- What is the version of Office you and your colleagues are currently using?
I have tested and confirm that the templates are showing properly in both version Microsoft Office 365 ProPlus and Microsoft 365 Apps for enterprise, and also on my colleague's machine.
It does not work for version Office 2013, 2016, etc. - Do you mean you cannot see the organization name at all under Office client > New or is it displayed with no template under?
- Do you or your colleagues still have access to the library from web browser? Try uploading a new document template to the library and see if there is any permission issue.
- Make sure you are properly logged in to the Office client using the Microsoft 365 account. Check the status via Office client > File > Account.
If the issue persists, you can update the information of the library using Set-SPOOrgAssetsLibrary
, or remove the library using Remove-SPOOrgAssetsLibrary
and then add it back again.
References: Set-SPOOrgAssetsLibrary. / Remove-SPOOrgAssetsLibrary.
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