Part of the mail is missing.

Question

Part of the mail is missing.

Citleial 60

I didn't do anything to my mail, but some mail can't be found. I checked deleted messages, rules, archive settings, etc. And found nothing. Where else can I get my lost mail back?

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Answer 1

SokiGuo-MSFT 31,036 Microsoft External Staff

Hi @Citleial

Welcome to our forum!

For better research, please provide more details about this case:

What is your account type (POP/IMAP/Exchange)?

What is the client version? Please upgrade to the latest version.

Can you search for missing messages in the search box?

Try these possible resolution steps:

Please log in to the web version of your account to check if the email is gone.

If the problem only occurs on the desktop client, try creating a new configuration file to check if that helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

SokiGuo-MSFT 31,036 Reputation points Microsoft External Staff

2025-02-24T02:10:13.1+00:00

Hi @Citleial

Following up to see if the above suggestion was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Citleial 60 Reputation points

2025-02-27T16:15:11.01+00:00

I can find it from the web version. Later, I reinstalled and retrieved the mail.

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Part of the mail is missing.

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