I need help logging in

Question

My computer is telling me I have entered the wrong password. I changed the password and it still won’t let me use the new one. It works on other devices just not my computer.

Answer 1

Hi @Trevor Budro ,

What is the type of your account?

Did you perform any actions before this problem occurred? For example, update the system or change the password.

In this case, here are a few steps you can try to resolve this issue:

1. Clear Saved Credentials: Sometimes, old credentials can cause issues. Clear any saved credentials for Outlook:
   • Go to Control Panel > Credential Manager.
   • Remove any credentials related to Outlook or Microsoft Office.
2. Update Outlook: Ensure your Outlook is up to date. Sometimes, updates can fix bugs related to authentication.
3. Delete OST file:(If your account type is IMAP or Exchange) Click on start menu then type Run, then on the Run box type in %localappdata%\Microsoft\Outlook then press enter. It will open the Outlook folder where is stores your .OST file, you can then delete it from there.
4. Create a New Profile: Creating a new Outlook profile can help:
   • Open Control Panel > Mail > Show Profiles.
   • Click Add to create a new profile and set it up with your email account.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.