This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 81%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am currently experiencing an issue when trying to log in to my company’s website using my Microsoft account on a new device.
After entering my credentials and password, I am prompted to enter the verification code from Microsoft Authenticator. However, the Authenticator app on my phone displays an 8-digit verification code, but the Microsoft login page only accepts 6 digits.
Even after requesting a new code, there has been no response from the Authenticator app.
I have tried several troubleshooting steps, such as removing and re-adding the account in the Authenticator app, as well as reinstalling the app, but the issue persists. Furthermore, when I checked the security info page for my Microsoft account, I noticed that multi-factor authentication (MFA) is not enabled.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
You can ask your administrator to revoke MFA registration. It will allow you re-register MFA with your new device.
I inquired with my administrator, and it turns out that my MFA hasn't been set up or enabled yet
It seems that my Multi-Factor Authentication (MFA) is currently disabled, but I am still being prompted to enter an authenticator code when logging in
I suspect, it was checked via per-user MFA portal. You can ask them check via Entra admin center--> Protection--> Authentciation Methods --> Monitoring --> User registration details.