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I am currently experiencing an issue when trying to log in to my company’s website using my Microsoft account on a new device.
After entering my credentials and password, I am prompted to enter the verification code from Microsoft Authenticator. However, the Authenticator app on my phone displays an 8-digit verification code, but the Microsoft login page only accepts 6 digits.
Even after requesting a new code, there has been no response from the Authenticator app.
I have tried several troubleshooting steps, such as removing and re-adding the account in the Authenticator app, as well as reinstalling the app, but the issue persists. Furthermore, when I checked the security info page for my Microsoft account, I noticed that multi-factor authentication (MFA) is not enabled.
A tool for managing user identities, credentials, and access across on-premises and cloud environments
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You can ask your administrator to revoke MFA registration. It will allow you re-register MFA with your new device.
I inquired with my administrator, and it turns out that my MFA hasn't been set up or enabled yet
It seems that my Multi-Factor Authentication (MFA) is currently disabled, but I am still being prompted to enter an authenticator code when logging in
I suspect, it was checked via per-user MFA portal. You can ask them check via Entra admin center--> Protection--> Authentciation Methods --> Monitoring --> User registration details.