Printer keeps getting offline even it is functioning well in wired.

Question

We have network printers. It is connected to all the users via wireless connection. And it's mostly offline for some users.

Our network is setup this way:

Printers : 10.10.0.1/24

Laptops and Desktops : 10.20.0.1/24

My temporary solution is to Stop and Restart the print spooler from time to time, and it will work again temporarily. This is my everyday struggle.

My suspicion might be because the user is not shutting down their devices, especially those laptop users. They just close the laptop lid, then time out. Lol

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22631 Build 22631

Answer 1

Hello,

Thank you for posting in Q&A forum.

Based on the information you provided, I suggest you refer to the following steps to troubleshoot:

1. Make sure the firewall does not block the communication between the printer and the server. It is recommended that you try to turn off the firewall first.

2.Go to Settings > Devices > Printers & scanners. - Select the printer, click Manage, and then select Set as default.

Reference Links：Troubleshooting offline printer problems in Windows - Microsoft Support

I hope the information above is helpful.

Best regards

Zunhui

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