Share via

Don’t receive SMS notification code to my phone

Anonymous
2024-07-13T03:23:02+00:00

I’m trying to Manage Recovery Keys for Bitlocker since I can’t access my laptop with the recovery key and it’s saying to put in the last 4 digits of my phone number to receive code but I don’t receive it.

***moved from Microsoft 365 and Office / Other / Unknown / To Do***

Windows Windows Client for IT Pros Devices and deployment Recovery key

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-07-15T03:07:06+00:00

    Hello Nala Craig，

    Thank you for posting in Microsoft Community forum.

    Here are some steps you can try to troubleshoot and hopefully resolve the issue:

    1. Check Signal Strength: Make sure your phone has a strong signal. Sometimes weak signal strength can delay or prevent SMS messages from coming through.
    2. Airplane Mode: Turn on airplane mode on your phone for about 30 seconds, then turn it off. This can refresh your connection to your mobile network.
    3. Restart Your Phone: Sometimes a simple restart can resolve issues with receiving text messages.
    4. Check for Blocking: Make sure that your phone's messaging app isn't blocking messages from unknown numbers. Some apps have settings that can filter out messages they believe to be spam.
    5. Contact Your Carrier: Sometimes the issue could be with your carrier. Contact them to check if there's an issue on their end.
    6. Wait and Try Again: Occasionally, systems can experience delays. Wait for a while and then try to request the code again.
    7. Alternative Contact Method: If possible, check to see if there's an alternative method for receiving the code, such as an email.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

    0 comments