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Locked Out of Account No access to Email or Phone for Recovery

Anonymous
2024-02-11T17:31:25+00:00

We had a business account where we used the business phone and business email for the Microsoft Account. We closed the business and no longer have access to the business email or phone number we used for account recovery. Our laptop crashed several days ago and when it came back up it was asking for a Bitlocker recovery key, which we don't have because we CAN'T LOGIN to the Microsoft Account...my husband has forgotten his email password and has now been locked out of the account due to too many failed attempts.

We have tried the recovery options provided and Microsoft says we didn't supply enough information. HELP! There has to be a way we can provide more information so we can sign in to the Micorosft Account to get the Bitlocker recovery key, so we can LOGIN to our computer! We are literally going in circles and would really appreciate it if anyone can provide assistance or information.

***moved from Windows / Windows 11 / Accounts, profiles, and login***

Windows Windows Client for IT Pros Devices and deployment Recovery key

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-02-12T06:43:53+00:00

    Hi Laina F,

    thank you for posting on the Microsoft Community Forums.

    Based on the description, I understand that your issue is related to Microsoft account.

    Since there are no engineers dedicated to Microsoft account in this forum. In order to be able to deal with your questions quickly and efficiently, I recommend that you can contact Global Customer Service phone numbers - Microsoft Support for help.

    Have a nice day.

    Best regards,

    Lei

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