Hello,
Based on the information you provided, I suggest you try the following steps:
- You can try opening Settings, Network and Internet, and click Network Reset.
- Open cmd with administrator rights and enter the following command
netsh int ip reset
netsh winsock reset
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
- Open the Task Manager, find Windows Explorer in the process, right-click and select "Restart".
- If the network adapter driver is missing, outdated, or incompatible, it may cause connection problems. You can try updating the network adapter driver. You can look in Device Manager to see if there is a yellow mark next to the network device name. Under Network Adapters, if you see a yellow mark, there is a problem with the network driver.
Best regards
Zunhui