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BSOD DRIVER_POWER_STATE_FAILURE (9f) zapprd.sys

Anonymous
2024-07-22T17:44:17+00:00

Can anyone offer advice as to why my laptop keeps crashing. Happens daily, no idea why.

Windows 10 Enterprise 22H2 build 19045.4651

Initial analysis points to this:

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffe305087cb2c0, Physical Device Object of the stack
Arg3: ffffbb0b35cdf790, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe30508c68010, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffe304`f5f62040
*** WARNING: Unable to verify timestamp for zapprd.sys

Dump file here:

https://drive.google.com/file/d/1EtUVSnc70J3OBYIKPcTU4wOy1-Vh6Cua/view?usp=sharing

any further insight will be much appreciated

***Move from Windows / Windows 10 / Performance and system failures***

Windows Windows Client for IT Pros Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-07-30T02:08:56+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to BSOD.

    The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

    If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.

    Look in Device Manager to see if any devices are marked with the exclamation point (!). Review the events log displayed in driver properties for any faulting driver. Try updating the related driver.

    To try and isolate the cause, temporally disable power save using control panel, power options. Some driver issues are related to the various states of system hibernation and the suspending and resumption of power.

    If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.

    You can try running the hardware diagnostics supplied by the system manufacturer.

    Check with the manufacturer to see if an updated system ACPI/BIOS or other firmware is available.

    Have a nice day. 

    Best Regards,

    Molly

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