System crash (unexpected shutdown)

Question

Hello,

It's been a while since I'm experiencing random crashes on my Laptop, Windows 10 IoT Enterprice LTSC 21H2 OS Build 19044.2491.

Step by step:

1. Work normally on my laptop, charger is connected, full battery, no problem at all.
2. Suddenly, a random crash happens and causes the laptop to fully shutdown INSTANTLY (like a power loss)
3. Check Event.viewer and find this:

Event ID 41, 172 and 6008

Here's the sleep study result file:

https://filebin.net/r4p7o9taa1qn98z9/sleepstudy-report.html https://file.io/g9XEuEyYT3KW

***move from Windows / Windows 10 / Performance and system failures***

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to unexpected reboot.

1. Put the loading machine in safe mode, and then repeat the operation:

Start your PC in Safe Mode in Windows - Microsoft Support

2. It can be caused by the driver, try running the Driver Verifier:

Open a command prompt window by selecting Run as administrator and type verifier to open the Driver Verifier Manager.

Driver Verifier - Drivers for Windows | Microsoft Learn

3. Sometimes the problem may not be in the driver, but only in third-party applications and services. Try a clean boot:

How to perform a clean boot on Windows - Microsoft Support

4. Update your drivers, if Driver Verifier has detected a specific one, you can update that driver and see if that fixes the problem.

Press Windows + 'R' and type devmgmt.msc to open Device Manager.

Locate the device and double-click on it to expand.

Double-click on the driver and go to the Drivers tab.

Click "Update Driver" and select "Automatic Search" for drivers.

Have a nice day. 

Best Regards,

Molly

Answer 2

Forget about this post, I've disasembled and sold the laptop.

Answer 3

Hello,

Thanks for getting back to this forum. If you have any further questions, please feel free to post on Microsoft Community forum.

Best regards,

Molly