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My surface is bit locked. I cannot open the device as it use to have a working camera and I dont have a password.

Anonymous
2024-06-05T18:35:56+00:00

I have been to two support companies about reopening my surface which is locked. For years I signed on with my camera. It stopped working and presented me with a password. I don't have a working password and have tried eveyone that I have ever used. They believe the MIcrosoft needs to restore the bitlocker key. It has always been connected to my microsoft account.

***moved from Surface / Surface Pro / Surface Pro 4 / Safety and security***

Windows Windows Client for IT Pros Devices and deployment Recovery key

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  1. Anonymous
    2024-06-12T07:27:10+00:00

    Hello Jeff Schreiner,

    thank you for posting on the Microsoft Community Forums.

    If you have previously connected your device to your Microsoft account, you can try to recover the BitLocker recovery key from your Microsoft account. For the details about find your BitLocker recovery key, please follow the steps in Finding your BitLocker recovery key in Windows - Microsoft Support.

    Important:

    • If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.
    • Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

    Kind regards,

    Lei

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