No Bitlocker Key

Question

Hello everyone -

I was applying to a few promotional opportunities completed an application on my old Lenovo laptop and walked away to grab some water.

I come back and the blue screen appears and says “enter the recovery key to get going again. I’ve had this laptop since 2017 have a Microsoft account and logged in on my iPhone and when I gained access it said I have, “no bitlocker key setup.”

This is something that’s never happened to me before on this machine, I’ve got files that are important to me, wedding photos from our wedding, design art assets for my Etsy store and a bunch of other stuff that’s important. All art has been uploaded to Dropbox thankfully.

Thank you for any and all help. I guess I could go to a computer tech person here in San Diego.

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to find the Bitlocker recovery key.

Generally, we can refer to the following path to find out the BitLocker recovery key, because this is a personal information and will not be collected by Microsoft, so please kindly try to find carefully if the key was saved in below places:

1. In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key: If the device was set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account.
2. On a printout you saved: Your recovery key may be on a printout that was saved when BitLocker was activated. Look where you keep important papers related to your computer.
3. On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
4. In an Azure Active Directory account: If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device.

If you are unable to locate a required BitLocker recovery key, I am afraid you cannot access that drive.

Reference:

Finding your BitLocker recovery key in Windows - Microsoft Support

Best regards,

Molly