Issues with Brother iPrint&Scan trying to connect to older version of Outlook instead of updated MS Outlook 365

Question

We use the Brother iPrint&Scan scanner to scan documents to the computer. I recently upgraded our MS Office to 365 but now when I scan and the Brother software opens it won't allow it to attach to Outlook to sent an email. It shows "Outlook" as the option to use but when I select "attach to email" it gives me the error "CANNOT OPEN EMAIL APPLICATION" Failed to run the selected Email application. make sure the application is installed and then re-select it. I have no clue what to do as it is already selected but my guess is that it is the older version of Outlook that is selected. How do I use the newer 365 version of Outlook?

***moved from Microsoft 365 and Office / Other / Unknown / Other***

Answer 1

Hello,

You may first try the following general steps:

1. Set Outlook as the default email application on your computer.
2. Install the latest drivers for your Brother printer.
3. Ensure you are using a version of Outlook that is compatible with the Brother iPrint&Scan application.
4. Temporarily disable any security software or firewalls that might be preventing the iPrint&Scan application from accessing Outlook.

If these steps do not resolve the issue, we recommend contacting Brother support directly for further assistance. For more information and support, visit: Brother Technical Support & Contact Information | Brother

I hope this information helps.

Best regards,

Karlie Weng

Answer 2

Thank you for your response Karlie. Can you please provide a more detailed explanation on steps 1, 3, and 4 as to how to do them? I normally work on a Mac but the office computer is a PC.

Thank you.

1. Set Outlook as the default email application on your computer.
2. Install the latest drivers for your Brother printer. COMPLETED
3. Ensure you are using a version of Outlook that is compatible with the Brother iPrint&Scan application.
4. Temporarily disable any security software or firewalls that might be preventing the iPrint&Scan application from accessing Outlook.

Answer 3

Hello,

1. Set Outlook as the default email application on your computer: Make Outlook the default program for email, contacts, and calendar - Microsoft Support
2. You many need to confirm this with Brother.

4.Disable any security software: Turn Windows Security on or off - Microsoft Support

Answer 4

I can't get Brother iPrint&Scan to open old or new version of Outlook. Brother said it was an Outlook issue

Answer 5

I get the same error trying to use the native Windows scanning utility so it's definitely a Microsoft problem. Get your stuff together Microsoft.