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Bitlocker screen keeps cycling

Anonymous
2024-09-10T13:10:26+00:00

I currently have two HP Pro Books, when booting them the Bitlocker blue screen appears. When I put in the recovery key and hit enter it just goes to a screen that states the computer did not restart correctly and goes back to the bitlocker blue screen? Any idea how to fix this issue?

***moved from Windows / Windows 11 / Performance and system failures***

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  1. Anonymous
    2024-09-11T06:49:41+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to Bitlocker.

    Restart the computer, press and hold the F8 key as your computer restarts. The machine will show advanced boot options

    Select command prompt and then run below command to unlock and turn off bitlocker, then retry the normal boot:

    You can try use below command to disable bitlocker of that drive:

    Replace <recovery password> with your 48-digit recovery key, replace C with your current problem drive letter:

    manage-bde -unlock C: -recoverypassword <recovery password>

    After unlock, disable bitlocker use this command, replace C with your current drive letter:

    manage-bde -off C:

    Have a nice day. 

    Best Regards,

    Molly

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