Blue Screen when remoting connection

Question

Hi Gentleman,

I met a blue screen issue mostly when remoting connection to the PC. whatever using VNC or remote desktop or other applications.

OS is windows 7

the details are as below:

• System
  • Provider
  [ Name] Microsoft-Windows-WER-SystemErrorReporting [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952} [ EventSourceName] BugCheck
  • EventID 1001
  [ Qualifiers] 16384 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x80000000000000
  • TimeCreated
  [ SystemTime] 2024-04-16T09:44:51.0000000Z EventRecordID 117960 Correlation
  • Execution
  [ ProcessID] 0 [ ThreadID] 0 Channel System Computer MIOKBB10 Security
• EventData param1 0x0000003b (0x00000000c0000005, 0xfffff880010c093e, 0xfffff8812b06b910, 0x0000000000000000) param2 C:\Windows\MEMORY.DMP param3 041624-23899-01

Answer 1

Hello,

This particular stop code usually indicates that there's been an exception – that is, an error the kernel couldn't catch – involving system service, and is often related to graphics drivers, system service bugs, or antivirus software.

Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Ensure that your system is up to date with all the latest Windows patches.
2. You can do this by visiting the manufacturer's website of your graphics card and downloading the latest drivers for Windows 7.
3. Run the built-in Windows System File Checker tool to repair missing or corrupted system files. You can do this by opening Command Prompt as an administrator and typing sfc /scannow. Besides, check your hard drive for errors by using the chkdsk command in Command Prompt (run as administrator). Type chkdsk /f to find and fix errors on the disk.
4. Run a complete system scan for malware. Sometimes malware can cause these kinds of system crashes.

If none of the above steps helps, you can try restoring your system to an earlier point using System Restore or perform a repair installation of Windows. Note that Windows 7 is no longer officially supported by Microsoft. Upgrading to a newer version of Windows could help prevent this and other issues in the future.

* Back up any important data before performing system repair or reinstall.

References: Windows 7 Blue Screen: stop: 0x0000003B (0x00000000C0000005, - Microsoft Community

I hope this helps.

Best regards

Answer 2

Encountering a blue screen error (also known as a STOP error or BSOD - Blue Screen of Death) when using remote connection software like VNC or Remote Desktop can be frustrating. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. **Update Drivers**: Outdated or incompatible drivers can cause blue screen errors. Ensure that all drivers, especially those related to your network adapter and graphics card, are up to date. You can download the latest drivers from the manufacturer's website.
2. **Check for Windows Updates**: Make sure your Windows 7 system is fully updated. Microsoft frequently releases patches and updates that address system stability and security issues, including those related to remote connections.
3. **Disable Hardware Acceleration**: Sometimes, hardware acceleration can cause compatibility issues with remote desktop software. Try disabling hardware acceleration for your graphics card. You can usually find this option in the display settings of your graphics card control panel.
4. **Scan for Malware**: Malware or viruses on your system can also lead to blue screen errors. Run a full system scan using a reputable antivirus program to check for any malicious software.
5. **Check System Resources**: Insufficient system resources, such as low RAM or high CPU usage, can cause instability, leading to blue screen errors. Make sure your system meets the minimum requirements for running the remote connection software and close any unnecessary programs running in the background.
6. **Test with Different Remote Connection Software**: If you're experiencing blue screen errors with one remote connection software, try using an alternative solution to see if the issue persists. This can help determine if the problem is specific to a particular application.
7. **Check Event Viewer Logs**: Windows Event Viewer can provide more detailed information about the blue screen error. Look for any error messages or events corresponding to the time of the blue screen. This information can help identify the root cause of the problem.
8. **Consider Upgrading to a Supported OS**: Windows 7 reached its end of life in January 2020, meaning Microsoft no longer provides security updates or support for the operating system. Consider upgrading to a newer, supported version of Windows to ensure better compatibility and security.

If you continue to experience blue screen errors after trying these steps, it may indicate a more serious hardware or software issue. In such cases, it's advisable to seek assistance from a qualified IT professional or Microsoft support.