How do I get through a BitLocker screen that's not working

Question

Whenever I enter the 48 digit pin in the BitLocker screen, it tells me "Your PC did not start correctly." It gives me the option to restart and the advanced options, but they both they both take me back to the BitLocker screen telling me to enter the 48 digit pin. In the advanced options, they all take me back to the BitLocker screen

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to bitlocker.

Restart the computer, press and hold the F8 key as your computer restarts. The machine will show advanced boot options.

Select Repair your computer/Troubleshoot, and then open the Command Prompt.

Try run below command to check Bitlocker status on your machine:

manage-bde -status

You can also check the status of a specific drive, such as C drive:

manage-bde -status C: 

If there is Bitlocker enabled drive, use below command to disable bitlocker of that drive:

Replace with your 48-digit recovery key, replace C with your current problem drive letter:

manage-bde -unlock C: -recoverypassword

After unlock, disable bitlocker use this command, replace C with your current drive letter:

manage-bde -off C:

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Best Regards,

Molly