Hi Sanaa Al-Tamimi,
Thank you for posting in the Microsoft Community Forums.
Cloud synchronization is not enabled or configured incorrectly:
For cases where you are using a cloud document service (e.g., WPS Cloud Documents), make sure that you have logged into the same account on both PCs and that cloud synchronization is turned on on both.
Check the settings of the cloud document service to ensure that synchronization is not set to only specific folders or file types.
Roaming profile setting issue:
If you are using roaming profiles in a Windows domain environment, make sure that the domain user roaming configuration is set up correctly.
Check that the profile path is correct and that the appropriate access rights have been granted.
Documents on the previous PC are not closed or saved:
If a document was opened on the previous PC but not closed or saved, the changes may not show up immediately on the other PC.
Make sure to save and close documents after making changes to them so that the changes can be synchronized to the cloud or a roaming profile.
Network issues or delayed synchronization:
Network issues may cause synchronization to be delayed or fail.
Check the network connection and make sure the cloud document service or roaming profile service is available.
System or software compatibility issues:
If the two PCs have different operating system versions or software versions, this may result in incompatibility with the roaming profile or cloud document service.
Ensure that both PCs are running operating systems and software versions that support the roaming profile or cloud document service.
Permission issues:
Ensure that you have sufficient permissions on both PCs to access the roaming profile or cloud document.
If you do not have enough permissions, you may not be able to view or modify the data in the configuration file.
Corrupted or missing configuration files:
In rare cases, a roaming configuration file can become corrupted or lost.
If you suspect that a profile has been corrupted or lost, try to recover the profile or contact IT support for assistance.
Best regards
Neuvi