Hi robertseal95y,
you can try the following steps:
- Make sure you're entering the correct recovery key. Double-check that you're entering the correct key, including any dashes or spaces.
- Try using a different recovery key. If you have multiple recovery keys saved, try using a different one to see if it works.
- Check if your BitLocker key is stored in your Microsoft account. If you've saved your recovery key to your Microsoft account, you can try accessing it from there.
Regards,
Lei