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Lock screen via Microsoft Remote Desktop shows no way to sign in

Anonymous
2024-02-02T10:52:39+00:00

Hi there,

On one of my Windows 11 Pro machines, I am having a strange problem:

  • I successfully connect via Microsoft Remote Desktop (for macOS) and the session is automatically signed in.
  • When I'm away for a while, the machine switches to the lock screen but there are no buttons or text fields to "relogin" again.
  • Sending Ctrl-Alt-Del or Ctrl-Alt-End from the host machine doesn't bring up a sign-in dialog.
  • The machine has no camera and Windows Hello is not configurable.
  • Currently the only way of attaching to the session again is to close the connection and reconnect.
  • I could potentially change "If you've been away, when should Windows require your I sign in again?" setting to "Never" in Settings > Accounts > Sign-in options but I'd rather leave it as it is.

Any idea?

***moved from Windows / Windows 11 / Settings***

Windows | Windows Client for IT Pros | Remote and virtual desktops | Remote desktop services and terminal services

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-04-03T19:46:18+00:00

    Several Windows admins have independently confirmed the problem :). We don't have a solution yet.

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  2. Anonymous
    2024-04-17T17:32:52+00:00

    Im facing the same problem too.

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  4. Anonymous
    2024-05-29T12:23:10+00:00

    I also have the same issue with several computers running Windows 11 Pro. Nothing helps. VERY annoying since I use the remote desktop all the time and if I get a call, I will be locked out and I have to connect again.

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  5. Anonymous
    2024-06-25T23:46:13+00:00

    I am now having this problem, too, using Windows 10. I'm stuck on the "Unlock the PC" screen with no ability to type anything in. Every now and then I get a "The user name and password is incorrect. Try again." [OK] message, but it seems random. And there is never a PIN input field displayed.

    The only way I got it to stop was to turn off Microsoft authentication on the remote machine and just use local authentication. Created a new local account independent of my Microsoft account. Now everything works again.

    Not a solution, though. This is simply a workaround. Hey Microsoft, any update on this?

    1 person found this answer helpful.
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