Hello,
Thank you for posting in the Microsoft community forum.
You can try the following steps to troubleshoot the problem:
- Check all dependencies related to the remote desktop service. The service is active and configured to start automatically.
- Press
Win + R
to open the Run dialog. - Type
services.msc
and press Enter. - Look for “Remote Desktop Services” in the list.
2. Use the DISM tool and system file check tool(SFC) to repair system files.
- Run the command prompt (administrator), enter the following command and press Enter:
DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth sfc /scannow
- Wait for the scan to complete and restart the computer.
- If the problem persists, use the Event Viewer to find any error messages related to Remote Desktop Services. Before viewing Logs, enable View > Show Analytic and Debug Logs.
I hope this helps. If you have any follow-up questions, please contact us.
Best regards
Jacen