Hi Min,
Hope you're doing well.
Please refer to the following:
- Some laptops come with other virtualization software, such as VirtualBox or VMware. Make sure that these are also disabled or not running, as they can interfere with app compatibility.
- Ensure that your graphics drivers are up to date. Outdated or incompatible graphics drivers can sometimes cause issues with certain applications.
- Verify if the app you're trying to run has specific system requirements. Make sure that your laptop meets or exceeds these requirements.
Best Regards