I am getting the message "Sorry, Onedrive Cannot add your folder right now"

Question

I am trying to sync the folder in SharePoint and getting error message. Cannot sync folder right now

Answer 1

Hello Jim,

Thank you for reaching out regarding the issue you're experiencing with syncing a folder in SharePoint using OneDrive. I understand how frustrating it can be to receive the error message "Sorry, OneDrive Cannot add your folder right now."

Here are a few troubleshooting steps you can try to resolve this issue:

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1. Restart OneDrive:

• Right-click the OneDrive icon in the system tray and select "Close OneDrive".
• Open OneDrive again from the Start menu or by searching for it in the search bar.

2. Check for Updates:

• Ensure that you have the latest version of OneDrive installed.
• Go to the OneDrive settings by right-clicking the OneDrive icon in the system tray and selecting "Settings".
• Under the "About" tab, click "Version" to check for updates.

3. Check Folder Permissions:

• Ensure that you have the necessary permissions to sync the folder from SharePoint.
• Verify with your SharePoint administrator that you have access to the folder.

4. Check OneDrive Storage Limit

• Ensure that you have enough storage space in your OneDrive account to accommodate the folder you are trying to sync.
• You can check your storage usage by right-clicking the OneDrive icon in the system tray and selecting "Manage storage".

5. Reset OneDrive:

• Press Win + R to open the Run dialog.
• Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter.
• This will reset OneDrive. You may need to sign in again after the reset.

6. Clear OneDrive Cache:

• Sometimes clearing the OneDrive cache can resolve sync issues.
• Go to C:\Users\[YourUserName]\AppData\Local\Microsoft\OneDrive\settings and delete the contents of the folder.
• Restart OneDrive.

7. Check for Windows Updates:

• Ensure that your Windows operating system is up to date.
• Go to Settings > Update & Security > Windows Update and check for updates.

If the issue persists after trying these steps, please let us know, and we will continue to investigate further. We are here to help ensure you have a smooth and efficient experience.

Thank you for your patience and cooperation.

Best regards,

Rosy